Conducting Reference Interview - How-To-Do-It Manual for by Ross

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Undertaking Reference Interview - How-To-Do-It guide for Librarians (02) through Ross, Catherine Sheldrick - Nilsen, Kirsti - Dewdney, Patricia [Paperback (2002)]

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Additional resources for Conducting Reference Interview - How-To-Do-It Manual for Librarians (02) by Ross, Catherine Sheldrick - Nilsen, Kirsti - Dewdney, Patricia [Paperback (2002)]

Example text

I need a picture of an attacking grizzly bear for a book I am illustrating. Will the library buy my collection of German books? I need a book on wedding etiquette that tells me what to do as best man at a wedding. I want books on wood carving with instruction on how to carve a duck decoy. Do you have Stephen King's Pet Semetary? I need to read about the causes of World War I for a school assignment. The reference interview is needed because people don't always express their informational needs clearly and completely.

A QUICK TIP Go Beyond the User's Diagnosis of Source In the Mental Models Study, an experienced librarian was asked if she had advice for a new librarian who was just learning about reference service. " 19 WHAT PEOPLE REALLY WANT TO KNOW Initial question 1. Do you have anything on housing? 2. Do you have a copy of the Ocala, Florida, newspaper? 3. Where are your books on alcohol? 4. Where are your books on Canada? 5. Does anyone on your staff speak German? 6. How extensive is your library? 7. I would like a book on carving a duck.

How many are within the control of the individual librarian ? WHY CAN'T THEY JUST ASK US FOR WHAT THEY WANT? The library literature is full of guesses and attributions as librarians try to come up with explanations for why users don't think about information the way they themselves do. Here are some of these explanations: • Users don't understand that it is the job of the reference librarian to help get them the right answer. • Users think that a library is like a supermarket where they are expected to be self-reliant and find everything themselves and the most they can expect is to be pointed at the right aisle.

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